Product Returns (RMA)

Returns & repairs must be handled by the retailer/distributor who sold the equipment.

The following must be observed for all returns.
  • Returned items must be accompanied by a Flame Tech assigned RMA number, or they will be rejected.
  • RMA numbers must be written clearly on the outside packaging, near the shipping label.
  • Please precede the RMA number with "RMA" or "RMA#", so that it may be easily identified.
  • Flame Tech is not responsible for any shipping charges, unless the returned product is found defective.
Notices for warranty returns.
  • All returned items must be packaged appropriately, so as to not be damaged in shipment.
  • Items damaged during shipment, due to inappropriate packaging, may be rejected and possibly void the warranty.
  • Any items returned NOT in original packaging may incur extra restocking/reshipping fees.
Notices for non-warranty returns.
  • Non-warranty returns to stock will incur a 25% restocking fee.
  • Any non-warranty returns NOT in original packaging will incur extra restocking fees.
  • Refunds for non-warranty returns will be issued after stock is received and processed by Flame Tech.
  • Special order products are ineligible for non-warranty return.
Please use the following forms to request product returns or repairs.

 RMA Request Form

 Torch Repair Request Form

Login Form

Flame Tech currently supports one login for all distributors.
Please do not change any account details.